Cancellation & refunds

While no payment is collected online, demo stay requests create no charge and no refund right. Berber Stays may cancel or clear them at no cost.

A real confirmed stay (paid or deposit) will be confirmed in writing with the amount paid and the policy that applies.

Unless your confirmation says otherwise:

Cancel more than 14 days before arrival: 100% refund of sums paid to Berber Stays (excluding non-recoverable bank fees if any).

Cancel 7–14 days before arrival: 50% refund.

Cancel within 7 days, no-show or early departure: no refund unless we grant a written goodwill credit.

Local taxes, non-refundable cleaning or consumed extras may remain due.

If an event beyond your control makes the stay impossible, we prioritise a date change or credit; a full or partial refund may be offered case by case.

If the booked home becomes unavailable for technical reasons, we may offer an equivalent property; otherwise sums paid for that stay are refunded.

Partner-booked activities or transfers follow the partner’s rules; we tell you before confirmation.

Cancelling more than 48 hours ahead usually allows a change or refund per partner; later cancellations may remain chargeable.

Submitting the lead form is free; no refund applies to that contact.

Management fees and termination rules are set in the signed mandate.

Email contact@berberstays.com or WhatsApp with your reference, dates and reason.

Approved refunds go back to the original payment method within a reasonable time.